Test This Book!: A laugh-out-loud picture book about experiments and science!

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Local demand – Results at peak and off-peak times will vary. Or a sudden surge in demand can affect results (network conditions change every second).

Using an Ethernet cable to connect devices, like your online gaming console or laptop, to the Hub is a reliable way to get fast speeds. Unlike an Ethernet connection, WiFi signal can be disturbed by obstacles such as walls, furniture and doors. Using a VPN? For the most accurate results, use an ethernet cable to connect your computer to your router before running the test. If you need to test wirelessly, get as close to your router as possible.

Virgin Media services are only available in eligible Virgin Media network areas. TV 360 and home phone not currently available in 2022/23 network expansion areas. However, if you've done everything you can to speed up your connection and you're still getting a lower speed than you were promised, your broadband provider may be in breach of contract. Don't just go by your provider's promise on broadband speed. Use the Which? free speed test to investigate.

Turning the Hub off and on again to reboot it, every two months, helps correct slow speeds caused by buffers.Try disconnecting and reconnecting to the VPN (Virtual Personal Network). If you’re working from home using a VPN, this extra level of protection could be affecting your broadband speed, especially during peak office hours. Online at peak times? Monthly price shown will increase each April from April 2024 by the Retail Price Index rate of inflation announced in February each year plus 3.9%. Doesn’t apply to Netflix Add to Bill add-on, Disney+ add-on, Lionsgate+ add-on, Stream Entertainment subscriptions or admin charges. See www.virginmedia.com/prices and www.o2.co.uk/prices for details. The results also only show the speeds you're getting on the device you're using for the test – the speed your provider is delivering to your home may be higher, especially if you're performing the test wirelessly at some distance from your router.